Last Updated: 15th December, 2025

Thank you for choosing NannyAcademy.us (“we,” “us,” “our”).
This Refund & Returns Policy outlines the terms under which refunds, returns, or exchanges may be granted.

By purchasing or subscribing to any product or service on this website, you agree to this policy.

1. General Refund Policy

All sales on NannyAcademy.us are final unless otherwise stated.

We reserve the right to:

  • Refuse refunds that do not meet the criteria below
  • Limit refunds to prevent abuse or repeated refund requests
  • Modify this policy at any time

2. Online Courses & Digital Training Programs

No Automatic Refunds

Due to the digital nature of our courses:

  • All course purchases are non-refundable once access is granted
  • This includes video lessons, downloadable materials, quizzes, and certificates

Exceptional Circumstances

Refunds may be considered only if:

  • You are unable to access the course due to a verified technical issue caused by us
  • The issue is reported within 7 days of purchase
  • The issue cannot be resolved by our support team

Approval of such refunds is at our sole discretion.

3. Certifications

  • Certification fees are non-refundable
  • Certificates issued by NannyAcademy.us are educational and non-governmental
  • No refunds will be issued based on employment outcomes or job placement expectations

4. Digital Products (eBooks, Templates, Downloads)

All digital products are:

  • Non-refundable
  • Non-returnable
  • Non-transferable

Once delivered, digital products cannot be revoked or returned.

5. Subscriptions (Job Board, Memberships, Premium Access)

Subscription Fees

  • Subscription payments are billed in advance
  • Fees are non-refundable, including partial usage periods

Cancellation

  • Users may cancel subscriptions at any time
  • Cancellation stops future billing but does not trigger a refund
  • Access remains active until the end of the current billing cycle

6. Job Board Services

Fees paid for:

  • Job postings
  • Profile upgrades
  • Featured listings
  • Employer or nanny subscriptions

Are non-refundable, regardless of:

  • Hiring success
  • Number of applications received
  • Job duration or outcome

NannyAcademy.us does not guarantee job placement or candidate availability.

7. Physical Products (Merchandise & Supplies)

Eligible Returns

Physical items may be returned if:

  • The item is damaged or defective upon arrival
  • You notify us within 7 days of delivery
  • The item is unused and in original packaging

Non-Eligible Returns

We do not accept returns for:

  • Used items
  • Clearance or promotional items
  • Items damaged due to misuse

Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless otherwise stated.

8. Order Errors & Technical Issues

If you experience:

  • Duplicate charges
  • Billing errors
  • Payment processing issues

You must notify us within 5 business days for investigation.

9. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first may result in:

  • Immediate account suspension
  • Loss of course access
  • Permanent account termination

We reserve the right to dispute unjustified chargebacks.

10. Promotional Offers & Discounts

  • Promotional purchases are final
  • Discounted items are not eligible for refunds unless legally required

11. Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method
  • Processing time depends on your payment provider
  • We are not responsible for bank or processor delays

12. Changes to This Policy

We reserve the right to modify this Refund & Returns Policy at any time.
Updates will be posted on this page, and continued use of the platform constitutes acceptance of the updated policy.

13. Contact Information

For refund-related inquiries, contact us at:

📧 info@nannyacademy.us